When Phishing Isn’t Fun

March 30, 2021

Do you ever receive email, text messages, or phone calls that look like they’re from a reputable company requesting personal information? You may be the target of scammers who use tricky methods in attempting to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could gain access to your email, bank, or other accounts. Scammers launch thousands of phishing attacks every day—and they’re often successful. The FBI’s Internet Crime Complaint Center reported that people lost $57 million to phishing schemes in one year.

Recognize Phishing Messages

The following signs from the Federal Trade Commission (FTC) will help you recognize a phishing email, text message, or phone call:

• Phishing emails, text messages, or phone calls may look like they’re from a company you know or trust. They may look like they’re from a bank, a credit card company, a social networking site, an online payment website or app, or an online store.

• Phishing emails, text messages or phone calls often tell a story to trick you into clicking on a link, opening an attachment, or providing personal information. They may say they’ve noticed some suspicious activity or log-in attempts, claim there’s a problem with your account or your payment information, say you must confirm some personal information, include a fake invoice, want you to click on a link to make a payment, say you’re eligible to register for a government refund, or offer a coupon for free merchandise.

Know the Most Common Forms of Phishing

• Emails, text messages, or phone calls claiming to be from a legitimate retailer, shipper, bank, organization or government agency. 
• Requests for charitable donations. (The FTC has a helpful Charity Checklist to review before you submit online donations.)
• IRS and tax-related emails, text messages, or phone calls. 
• Requests to verify health insurance identification numbers and account sign-in information.

Protect Yourself from Phishing Attacks

Your email spam filters may keep many phishing emails out of your inbox. But scammers are always trying to outsmart spam filters, so it’s a good idea to add extra layers of protection. Here are some steps you can take to protect yourself from phishing attacks.

• Protect your computer by using security software.
• Protect your mobile phone by setting software to update automatically.
• Protect your accounts by using multi-factor authentication.
• Protect your data by backing it up.
• Check the email address of the sender. Make sure the address displayed when you roll your cursor over the email address matches the address displayed. Most legitimate businesses have a simple, standardized email domain, so an email from a bank might come from johndoe@nationalbank.com, whereas a scammer’s address is less likely to follow this standard.
• Check for forged links. Even if a link contains a name you recognize, it doesn’t mean it links to the real organization. Roll your cursor over the link and see if it matches what appears in the email. If it doesn’t, do not click on the link.
• Don’t trust logos and corporate colors. Just because an email contains company logos and corporate colors doesn’t mean it’s a legitimate email.
• Beware of attachments. Don’t click on an email attachment unless you know the sender.
• Don’t proceed if you don’t see “https.” Secure websites for personal information begin with “https”—the “s” stands for secure.
• Requests for your personal information are warning signs. 
• If it sounds too good to be true, it probably is. 

Act if You Suspect a Phishing Attack

If you get an email, a text message, or a phone call that asks you to click on a link, open an attachment, or answer personal questions, ask yourself: “Do I have an account with the company or know the person who contacted me?” If the answer is “No,” it could be a phishing scam and you should  report the message to the FTC and then delete it. If the answer is “Yes,” contact the company using a phone number or website you know is real, not the information in the email. Opening attachments and links can install harmful malware.

Forward phishing emails to the FTC at. spam@uce.gov– or to Anti-Phishing Working Group at  reportphishing@apwg.org. This nonprofit organization includes internet service providers, security vendors, financial institutions and law enforcement agencies. Your report is most effective when you include the full email header, but most email programs hide this information. You also can report the phishing attack online to the FTC at ftc.gov/complaint. You should also forward phishing emails you receive to the organization impersonated in the email.

Recover if You Respond to a Phishing Request

If you think a scammer has your information, like your Social Security, credit card, or bank account number, go to  IdentityTheft.gov on the FTC website. There you’ll see the specific steps to take based on the information that you lost.

If you think you clicked on a link or opened an attachment that downloaded harmful software, update your computer’s security software. Then run a scan.

Don’t rely on caller ID or the incoming phone number listed to authenticate a caller’s identity. Scammers can use “spoofing,” where a caller causes a fake phone number to appear. This allows scammers to make it look like they’re calling from a legitimate business in an effort to steal your personal, financial, or health information.

Telephone scams are often carried out by individuals claiming to be from a trusted source, such as your insurance company or a government agency.

Email and internet scams are increasingly common and may target your personal or financial information or seek to compromise your devices.

InsuranceYouKnow.Org

Be suspicious of all emails, text messages, and phone calls you receive from unknown (and even some supposedly known) sources. Although you may want to delete and forget about any phishing activity that compromises your personal and financial information, you can keep a record of any security software purchases, lists of your passwords and corresponding online sites, and any reports about phishing activities you submit to authorities at insureyouknow.org.

Planning to Retire? Find Answers to Social Security Questions

January 27, 2021

Social Security provides benefits to about one-fifth of the American population and serves as a vital protection for working men and women, children, people with disabilities, and the elderly. The Social Security Administration (SSA) will pay approximately one trillion dollars in Social Security benefits to roughly 70 million people in 2021. Almost eight million people will receive Supplemental Security Income (SSI), on average, each month during 2021. Beyond those who receive Social Security benefits, about 178 million people will pay Social Security taxes in 2021 and will benefit from the program in the future. That means nearly every American has an interest in Social Security, and SSA is committed to protecting their investment in these vital programs.

Social Security payments are adjusted each year to keep pace with inflation as measured by the Consumer Price Index for Urban Wage Earners and Clerical Workers. The 1.3 percent Social Security cost-of-living adjustment for 2021 is down from 1.6 percent in 2020. The average monthly Social Security benefit in January 2021 was $1,543. The maximum possible monthly Social Security benefit in 2021 for someone who retires at full retirement age is $3,148.

The most convenient way to get information and use online services from SSA is to visit www.ssa.gov or to call SSA at 800-772-1213 or at 800-325-0778 (TTY) if you’re deaf or hard of hearing. SSA staff answers phone calls from 8 a.m. to 7 p.m., weekdays. You can use SSA’s automated services via telephone, 24 hours a day.

What is the best age to start your benefits?

There is no one “best age” for everyone. Ultimately, it’s your choice. You should make an informed decision about when to apply for benefits based on your personal situation.

Your monthly benefit amount can differ greatly based on the age when you start receiving benefits.

• If you start receiving your benefits as early as age 62, before your full retirement age, your benefits will be reduced based on the number of months you receive benefits before you reach your full retirement age.
• At your full retirement age or later, you will receive a larger monthly benefit for a shorter period. If you wait until age 70 to start your benefits, your benefit amount will be higher because you will receive delayed retirement credits for each month you delay filing for benefits. There is no additional benefit increase after you reach age 70, even if you continue to delay starting benefits.
• The amount you receive when you first get benefits sets the base for the amount you will receive for the rest of your life.

What should you consider before you start drawing benefits?

• Are you still working? If you plan to continue working while receiving benefits, there are limits on how much you can earn each year between age 62 and full retirement age and still get all of your benefits. Once you reach full retirement age, your earnings do not affect your benefits.
• What is your life expectancy? If you come from a long-lived family, you may need the extra money more in later years, particularly if you may outlive pensions or annuities with limits on how long they are paid. If you are not in good health, you may decide to start your benefits earlier.
• Will you still have health insurance? If you stop working, not only will you lose your paycheck, but you also may lose employer-provided health insurance. Although there are exceptions, most people will not be covered by Medicare until they reach age 65. Your employer should be able to tell you if you will have health insurance benefits after you retire or if you are eligible for temporary continuation of health coverage. If you have a spouse who is employed, you may be able to switch to their health insurance.
• Should you apply for Medicare? If you decide to delay starting your benefits past age 65, be sure to go online and file for Medicare. You will need to apply for Original Medicare (Part A and Part B) three months before you turn age 65. If you don’t sign up for Medicare Part B when you’re first eligible at age 65, you may have to pay a late enrollment penalty for as long as you have Medicare coverage. Even if you have health insurance through a current or former employer or as part of your severance package, you should find out if you need to sign up for Medicare. Some health insurance plans change automatically at age 65.

How can you get a personalized retirement benefit estimate?

Choosing when to retire is an important and personal decision. The best way to start planning for your future is by creating a my Social Security account. With your personal my Social Security account, you can verify your earnings and use SSA’s Retirement Calculator to get an estimate of your retirement benefits.

What happens to Social Security payments when a recipient dies?

• If a person who was receiving Social Security benefits dies, a payment is not due for the month of his death.
• In most cases, funeral homes notify SSA that a person has died by using a form available to report the death.
• The person serving as executor of the decedent’s estate or the surviving spouse also can report the death to SSA.
• Upon the death of a Social Security recipient, survivors are generally given a lump sum payment of $255.
• Survivor benefits may be available, depending on several factors, including the following:
• If the widow or widower has reached full retirement age, they can get the deceased spouse’s full benefit. The survivor can apply for reduced benefits as early as age 60, in contrast to the standard earliest claiming age of 62.
• If the survivor qualifies for Social Security on their own record, they can switch to their own benefit anytime between ages 62 and 70 if their own payment would be more.
• An ex-spouse of the decedent also might be able to claim benefits, as long as they meet some specific qualifications.
• For minor children of a person who died, benefits also may be available, as well as to surviving spouse who is caring for the children.

How can you start receiving Social Security benefits?

• To start your application, go to SSA’s Apply for Benefits page and submit your application online.
• After SSA makes a decision about your application, you’ll receive a confirmation letter in the mail. If you included information about other family members when you applied, SSA will let you know if they may be able to receive benefits from your application.
• You can check the status of your application online using your personal my Social Security account. If you are unable to check your status online, you can call SSA at 800-772-1213 (TTY 800-325-0778) from 8 a.m. to 7 p.m., weekdays.
• You can do most of your business with SSA online. If you cannot use these online services, your local Social Security office can help you apply. Although SSA offices are closed to the public during the COVID-19 pandemic, employees from those offices are assisting people by telephone. You can find the phone numbers for your local office by using the Field Office Locator and looking under Social Security Office Information.

What if you want to withdraw your application?

After you have submitted your application, you have up to 12 months to withdraw it. You will be required to repay any benefits you’ve already received. Learn more about Withdrawing Your Social Security Retirement Application.

InsureYouKnow.Org

At insureyouknow.org, you can keep track of applications you submit to SSA and responses you receive for Social Security benefits. You also can file statements and notices you get from SSA throughout the years ahead during your retirement.

2021 Benefits for a Happy, Healthy, and Productive Workforce

December 30, 2020

According to a study by the Stanford Institute for Economic Policy Research, 42 percent of the U.S. workforce worked from home in 2020. New challenges for a stay-at-home workforce include balancing work while caring for children or the elderly, dealing with mental health and other medical issues, and having opportunities for options in their work schedules. In response to these issues, some proactive businesses plan to provide child-care enhancements, telehealth benefits, and other flexible opportunities in 2021 to keep employees happy, healthy, and productive.

Child Care Benefits

For working parents, COVID-19 has been a balancing act of work and home responsibilities. At the beginning of the pandemic, 60 percent of parents had no child care support and they currently spend, on average, 52 hours per week on child care, homeschooling, and other household tasks according to a Boston Consulting Group survey.

One of the most innovative trends of 2021 will be to offer expanded support for child care. Some employers will boost child care benefits to include tutoring services, emergency child care support, virtual support groups for parents, onsite day care in the workplace, in-home child care for work-at-home employees, and virtual activities to keep kids occupied. These supportive measures will help alleviate stress at home so parents can be more focused and productive at work.

Mental Health Support

During the COVID-19 pandemic, many employees struggling with mental health challenges seek support from employers to cope with stress, anxiety, and burnout. Employers can offer telehealth resources and other virtual health tools like meditation apps, access to professional therapy, sleep tools, resilience training, and one-on-one behavioral coaching.

In a recent survey of employers by the Business Group on Health, two-thirds of businesses said they offer online mental health support and that is expected to grow to 88 percent in 2021. The stress of the pandemic combined with increased access to telemedicine will result in expansion of mental health benefits. Patients who are uncomfortable seeking help for stress and anxiety in person may experience less apprehension in a telemedicine environment.

Most employers also are providing increased access to other online mental health support resources such as apps, videos, and additional on-demand information. Still others are implementing manager training to help supervisory staff recognize mental and behavioral health issues and direct employees to appropriate services.

Telehealth Benefits

Since the pandemic began, an unprecedented number of people have scheduled virtual medical appointments, fearing potential exposure to the coronavirus. As telehealth availability increased in 2020, more patients began opting for this type of care. Even those not worried about contact with COVID-19 have appreciated the convenience of not missing a day of work to spend hours going to a doctor’s office in person.

Telehealth options have been expanding for years with both healthcare providers and health insurance carriers offering consumers the option to seek non-emergency care for minor illnesses from the comfort of their own homes or offices.

Additional telehealth alternatives will likely be added to many employee health plans as a way to address concerns over direct contact during the COVID-19 pandemic and because of the overall convenience of virtual visits.

Improved In-office Benefits

During the pandemic, patients who have gone into a doctor’s office have been met with thermometers, sanitizers, fewer fellow patients in waiting rooms, and shorter waiting times. Consumers will continue to demand in 2021 a streamlined in-office experience without a loss of efficiency in the administration of healthcare.

Flexible PTO and Sick Leave

The COVID-19 pandemic has redefined the workplace and employers’ leave policies to expand paid time off (PTO) and to provide more flexibility around work hours.

The Families First Coronavirus Response Act, passed in March 2020, ensured all employees receive two weeks of paid sick leave to care for themselves or loved ones.

Taking time off includes not only going on a vacation but also allows for leave for family and caregiver roles to achieve a good work-life balance that helps employees be productive at work and more present in their personal lives. With many employees having no place to go for an extended vacation, employers are also changing PTO policies out of concern employees won’t use allotted paid time off during the pandemic.

Some employers are allowing employees to carry over a portion of unused PTO into 2021, while others are experimenting with PTO sharing programs, so employees can donate their vacation time to a charity, a general company fund, or a specific colleague.

A combination of adjusting time off policies, offering more flexible work schedules, or adopting new policies in general are some of the ways employers will address these concerns in 2021.

Financial Wellness

As the pandemic sent shockwaves through the U.S. labor market with layoffs, pay cuts and furloughs, employers made sure to support employees through financial challenges with benefits like early wage access, automated savings programs, and education resources.

Many employers provide optional benefits like additional life or disability insurance as well as offering employees resources and education to reduce stress and enhance financial well-being. Some programs include educational sessions on common topics like reducing debt, while others include complimentary meetings with financial advisors. A few companies have opted to solve their PTO dilemma and financial stress by allowing employees to directly apply a PTO payout to student loan debt.

Health and Fitness Options

The transition to remote work means employees may be more sedentary than in an office building. To help employees alleviate stress and stay physically active, new virtual fitness offerings have become a must-have employee benefit during the COVID-19 pandemic.

Countless employers are taking their wellness programs online, offering virtual yoga, kickboxing, Tae Kwon Do, and other types of fitness classes. Wellness contests such as virtual fun runs, walks, and biking competitions also have been popular.

Some employers have hosted virtual lunch and learning programs, as well as online happy hours, and collaborative movie viewing. Many have introduced online gaming sessions, which have included trivia contests, Zoom bingo, and competitions for best virtual backgrounds. Still others are relying on old-fashioned but Zoom-friendly games such as Scattergories, Pictionary, Charades, and Heads-up.

Expansion of Other Benefits

Many employers will continue to make their benefits plans more attractive by increasing the availability of additional voluntary benefits such as life and disability insurance, home, auto, and pet insurance, financial counseling, and legal services. These options can often differentiate one business from another helping to attract and retain qualified employees.

Employers are also finding creative ways to reward remote staff with food delivery service gift cards and subsidies to pay for home office equipment such dual monitors and comfortable, ergonomic office chairs, as well as Internet or cellular services that they use for work.

In 2021, out-of-pocket costs are predicted to increase from 5 to 10 percent for healthcare premiums. Insurance claims for preventive and elective care that were put on hold during the pandemic also may increase maximum costs and deductibles.

If your employer institutes any new benefits or offers you upgraded options designed to contribute to your happiness, health, and productivity, keep track of your employment benefit changes at InsureYouKnow.org.